Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@talieandco.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@talieandco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items may not be eligible for change-of-mind returns, including personalised or custom-made products, gift cards and items that have been worn, used or returned without their original packaging.  
For hygiene reasons, earrings may only be eligible for change-of-mind returns if they are unworn and in their original sealed condition.  
These exclusions do not affect your rights under Australian Consumer Law where an item is faulty, damaged or not as described.

Sale items, including promotional and clearance items, are eligible for change-of-mind returns if you request a return within 30 days of delivery and the item meets the return conditions above. This does not affect your rights under Australian Consumer Law if an item is faulty, damaged, unsafe or not as described.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@talieandco.com.