Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Talie & Co.
The terms “we”, “us” and “our” refer to Talie & Co. Talie & Co. operates this online store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services.
Please read these Terms carefully before using our website or placing an order.
By accessing, browsing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
Privacy Policy:
/policies/privacy-policy
If you do not agree to these Terms, you should not access or use our Services.
SECTION 1 — ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your place of residence, or that you have the permission required by law to use the Services.
To access certain features or place an order, you may be required to provide information including your name, email address, billing information, payment information and shipping address.
You agree that the information you provide is accurate, current and complete.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.
SECTION 2 — OUR PRODUCTS
We make every reasonable effort to ensure that product photographs, descriptions, colours and specifications accurately represent the item you will receive.
Minor differences may occur due to screen settings, lighting, photography and natural variations in certain materials, stones, pearls or finishes.
Product specifications, materials, dimensions, care information and availability may vary between products and variants. Customers should refer to the information displayed for the specific product and selected variant before purchasing.
We reserve the right to update product descriptions, availability and specifications where necessary.
We may discontinue a product or limit quantities available for purchase at any time.
Nothing in this section limits any rights you may have under Australian Consumer Law.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase the selected products.
An order is accepted once payment has been successfully processed and we confirm acceptance of your order.
Please review your order carefully before submitting it.
If we are unable to accept or fulfil an order, or if we need to make a material change to an order, we will attempt to contact you using the details supplied during checkout.
Purchases are subject to our Refund Policy:
/policies/refund-policy
Products purchased through Talie & Co. are intended for personal or household use unless otherwise agreed.
SECTION 4 — PRICES, DISCOUNTS AND BILLING
All prices displayed on our Australian store are shown in Australian Dollars (AUD).
Free standard shipping is available on all Australian orders.
Prices, discounts and promotions may change from time to time. The price applicable to your order is the price confirmed during checkout and shown in your order confirmation.
Promotional offers may be subject to separate conditions, including eligibility, minimum quantities, selected products, promotional periods or discount-stacking rules.
Where promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.
For international orders, additional duties, customs charges or local taxes may apply depending on the destination. Where applicable, these charges may be the responsibility of the customer unless otherwise stated.
You agree to provide accurate and current billing, payment and contact information.
You confirm that you are authorised to use the payment method provided for your purchase.
SECTION 5 — SHIPPING AND DELIVERY
Orders are processed according to the dispatch information shown on the product page and selected variant.
In-stock and preorder products may have different dispatch timeframes. Where a product or variant is marked as a preorder, the estimated dispatch timeframe displayed for that variant applies.
Delivery times are estimates and may vary depending on destination, carrier delays, customs processing, weather events or other circumstances outside our reasonable control.
We will provide available tracking information where applicable.
Free standard shipping applies to Australian orders.
Nothing in this section excludes any rights or remedies available to you under Australian Consumer Law.
SECTION 6 — RETURNS AND REFUNDS
Talie & Co. offers a 30-day return policy for eligible items.
You have 30 days after receiving your order to request an eligible return.
Returned items must comply with the conditions set out in our Refund Policy.
Sale items, including promotional and clearance items, are eligible for change-of-mind returns when requested within 30 days of delivery, subject to the conditions in our Refund Policy. This does not affect your rights under Australian Consumer Law if a product is faulty, damaged, unsafe or not as described.
For full return and refund conditions, please review our Refund Policy:
/policies/refund-policy
SECTION 7 — INTELLECTUAL PROPERTY
The content available through our Services, including our brand name, logos, text, product photography, graphics, designs, videos and other materials, is owned by or licensed to Talie & Co. and is protected by applicable copyright, trademark and other intellectual property laws.
You may use our website and Services for personal, non-commercial purposes only.
Unless we provide prior written permission, you must not reproduce, distribute, modify, republish, commercially exploit or create derivative works from our content.
Talie & Co. names, logos, product names, designs and branding may not be used without our permission.
Shopify and its respective names, marks and branding remain the property of Shopify.
SECTION 8 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Certain features of our Services may be provided by third parties.
We may provide access to third-party tools or services that we do not directly control.
Your use of those services may be subject to separate terms and privacy policies issued by the relevant provider.
We encourage you to review those terms before using third-party services.
SECTION 9 — THIRD-PARTY LINKS
Our website may contain links to websites, services or content operated by third parties.
We do not control third-party websites and are not responsible for their content, accuracy, policies or practices.
If you choose to access a third-party website, you do so subject to that provider’s terms and policies.
Questions or concerns relating to third-party products or services should be directed to the relevant third party.
SECTION 10 — RELATIONSHIP WITH SHOPIFY
Talie & Co. is powered by Shopify, which provides technology that enables us to operate our online store.
Any purchase you make from our store is made directly with Talie & Co., not Shopify.
Shopify is not the seller of Talie & Co. products and is not responsible for fulfilling your order or providing customer service relating to products purchased from Talie & Co.
SECTION 11 — PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy:
/policies/privacy-policy
Because our store is hosted using Shopify, Shopify may process certain information in connection with providing its ecommerce services.
Our Privacy Policy explains how personal information may be collected, used, stored and shared.
SECTION 12 — REVIEWS, FEEDBACK AND USER CONTENT
If you voluntarily submit reviews, comments, photographs, suggestions or other content to Talie & Co., you confirm that you have the necessary rights to provide that content.
You must not submit content that is unlawful, misleading, defamatory, abusive, infringing or otherwise inappropriate.
Where permitted by law, you grant Talie & Co. permission to use submitted reviews or feedback in connection with operating and promoting our Services.
Any incentives provided in connection with reviews should be disclosed where required.
We reserve the right to remove user-submitted content that violates these Terms or applicable law.
SECTION 13 — ERRORS, INACCURACIES AND OMISSIONS
We aim to keep information on our website accurate and current.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, delivery estimates or other information.
Where an error occurs, we may correct or update the relevant information.
If a material error affects an order you have already placed, we will contact you where reasonably necessary.
Nothing in this section limits your rights under Australian Consumer Law.
SECTION 14 — PROHIBITED USES
You may use our Services only for lawful purposes.
You must not use the Services:
- for unlawful or fraudulent activity;
- to infringe intellectual property rights;
- to transmit malicious software or harmful code;
- to harass, threaten or abuse another person;
- to submit knowingly false or misleading information;
- to interfere with the security or operation of our website;
- to attempt unauthorised access to our systems;
- to collect personal information about others unlawfully;
- to impersonate another person or organisation;
- or to use the Services in any manner that violates applicable law.
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.
SECTION 15 — AUTOMATED TOOLS AND AGENTS
Automated tools, bots, agents or similar technologies must not access or interact with our Services in a manner that:
- circumvents security measures;
- misrepresents itself as a human user;
- interferes with normal website operation;
- unlawfully collects data;
- violates applicable law;
- or breaches restrictions we have reasonably implemented.
We may take reasonable technical measures to protect our Services from abusive or unauthorised automated access.
SECTION 16 — TERMINATION
We may suspend or terminate access to our Services where reasonably necessary, including where a user breaches these Terms, engages in fraudulent activity or misuses the Services.
Termination does not affect rights or obligations that arose before termination.
Provisions which by their nature are intended to continue after termination will remain in effect.
SECTION 17 — CONSUMER GUARANTEES AND WARRANTIES
Nothing in these Terms is intended to exclude, restrict or modify any rights, guarantees or remedies available to you under Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Our products come with guarantees that cannot be excluded under Australian Consumer Law where those laws apply.
Where a product has a major failure, you may be entitled to remedies including a replacement or refund in accordance with applicable law.
Where a problem is minor, we may be entitled to provide an appropriate remedy in accordance with applicable law.
Any voluntary warranty, return policy or promotional promise offered by Talie & Co. operates in addition to rights that cannot be excluded by law.
SECTION 18 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Talie & Co. will not be liable for indirect, incidental, special or consequential loss arising from your use of the Services where such liability may lawfully be excluded.
Nothing in these Terms excludes, restricts or modifies liability that cannot legally be excluded, restricted or modified, including rights and remedies available under Australian Consumer Law.
Where liability may lawfully be limited, our liability will be limited to the extent permitted by applicable law.
SECTION 19 — INDEMNIFICATION
To the extent permitted by law, you agree to indemnify Talie & Co. against losses or claims arising directly from your unlawful use of the Services, your material breach of these Terms or your infringement of another person’s rights.
This provision does not limit any rights or protections that cannot lawfully be excluded.
SECTION 20 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
SECTION 21 — WAIVER AND ENTIRE AGREEMENT
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
These Terms, together with policies referenced on our website, form the agreement governing your use of the Services.
SECTION 22 — ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent where such consent is required.
Talie & Co. may transfer its rights or obligations where permitted by law.
SECTION 23 — GOVERNING LAW
These Terms are governed by applicable laws, subject to any mandatory consumer protections that apply to you.
Nothing in this section removes or limits any mandatory rights available to Australian consumers under Australian Consumer Law.
SECTION 24 — CHANGES TO THESE TERMS
We may update these Terms from time to time.
The most current version will be published on this page.
Where required by applicable law, we will provide notice of material changes.
Changes will take effect from the date stated in the updated Terms or notice.
SECTION 25 — CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us at:
info@talieandco.com
Talie & Co.